|
Can I return my purchase?
We will replace or refund all items provided they are returned complete, unused and in their original packaging,
within 14 days of receipt.
Note: Most returns are due to sizing problems; we strongly
advise our customers to view our size
chart before purchasing a clothing item!
Note: The colours of products may vary due to screen colours
and photography light. If in doubt then please contact us.
Who pays for the return?
For all unwanted items, the cost of returning the item will be the
responsibility of the customer. However, if our customers require an
exchange then the delivery charge of the exchanged item will be the
responsibility of Islamic Design House.
Note: Exchanges & Refunds can take up to 14 days.
Is there a protocol to follow for returns?
When returning an item, please ensure that you inform us of the
return in advance and the return slip is completed and attached with
the return.
Note: Please ensure that you get a postage receipt from your
post office when returning goods.
Damaged goods
My goods are faulty, what should I do?
Notify us within 3 days of receipt of any faulty goods or goods that
are not in accordance with the invoice. Islamic Design House will
take responsibility for the cost of these returns and also, the
delivery costs of any exchanged goods.
Note: If we are not notified within 3 days, you will lose the
right of Islamic Design House incurring the cost of returns that are
deemed damaged or not in accordance with the invoice.
|
